Welcome to Penida Intan Tour. These Terms & Conditions govern the use of our website and the booking of our tour services. By making a booking or using our services, you agree to these terms.

Penida Intan Tour is a local tour operator based in Nusa Penida, Bali, Indonesia, offering private island tours, snorkeling trips, transportation, fast boat tickets, and other travel services.

Our services may include private tours, snorkeling activities, fast boat ticket arrangements, harbor transfers, and other travel-related services. Each package may include different services, destinations, and facilities as described in the relevant booking details.

Please review the package description carefully before confirming your booking.

Bookings can be made through our website, WhatsApp, or other available booking channels. A booking is considered confirmed once we have provided confirmation and any required payment conditions have been fulfilled.

Customers are responsible for providing accurate booking details, including travel dates, the number of participants, contact information, and any other information necessary to arrange the services.

Payment terms, accepted payment methods, deposits, and outstanding balances will be communicated during the booking process.

Any additional costs not included in the selected package will be communicated to the customer where applicable. Customers are responsible for reviewing the total price and payment requirements before confirming their booking.

Cancellation and refund eligibility depends on the service booked, the applicable cancellation conditions, and the time of cancellation.

Customers should contact Penida Intan Tour as soon as possible if they wish to cancel a booking. Any applicable cancellation fees, refund amounts, and processing conditions will be communicated according to the agreed booking terms.

Where a booking involves third-party services, such as fast boat operators, the relevant provider's cancellation and refund conditions may also apply.

Requests to change booking dates, schedules, itineraries, or the number of participants are subject to availability and confirmation.

Additional charges may apply if a requested change affects the original booking price. We will communicate any applicable charges before confirming the change.

Tour itineraries and schedules may be adjusted due to traffic, weather conditions, road access, destination restrictions, operational requirements, or other circumstances affecting the trip.

We will make reasonable efforts to provide the services as described in the booking confirmation. However, specific destinations, departure times, and activity durations cannot always be guaranteed.

Certain activities, particularly snorkeling and fast boat transportation, depend on weather and sea conditions.

Services may be delayed, modified, rescheduled, or cancelled when necessary for safety or due to circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, transport disruptions, or other force majeure events.

Available alternatives, rescheduling, or refunds will be handled according to the applicable booking conditions and relevant consumer protection laws.